What It's Like to Work with Susan Fasenko
Commercial Account Manager. Loyal Finisher. Dependable Doer.
The Experience
Working with Susan feels like handing something off and knowing, without a doubt, it's in good hands. She's quick to answer the call when you need her and doesn't rest until the job is actually done — not just started. With more than 35 years in the industry, she brings a rare combination of deep experience and genuine reliability to every file she touches. She's not chasing the next shiny idea; she's focused on you, on getting the details right, and on following through until it's handled.
What You Can Expect as a Client
Unwavering Follow-Through: Susan holds herself accountable for delivering on her commitments — nothing falls through the cracks.
Fast, Reliable Response: She's quick to answer the call to action and won't leave you waiting or wondering.
Genuine Attention to Detail: Susan notices what matters and treats your coverage like it's her own.
Seasoned Judgment: With 35+ years of experience and CIP and CAIB designations, she brings depth and confidence to even the most complex commercial accounts.
Ideal Clients & Connections
Susan thrives with:
Business owners who want a responsive, dependable advocate for their commercial coverage.
Clients who value consistent follow-through and clear communication over flash.
People who appreciate a proactive advisor who steps up before being asked.
She's not the best fit if you:
Want an advisor who thrives on ambiguity or open-ended, in-the-moment decision-making.
Prefer a process built on loose direction rather than clear expectations.
Are looking for someone who wants to linger on hypotheticals rather than move toward action.
Behind the Scenes
When she's not helping clients protect what matters most, Susan can be found cooking and entertaining family and friends alongside her husband, whose knack for choosing the perfect wine rounds out every gathering. She also enjoys biking and long walks with her beloved Large Munsterlander, Panda. And if you spend any time with her, you'll quickly learn about her love of shoes — she's got the perfect pair for just about any occasion.
In Summary
If you want a commercial insurance advisor who shows up, follows through, and treats your business like it's her own — because to her, it is — Susan Fasenko is exactly who you want in your corner.